16929 Frances Street, Suite 203 Omaha, NE 68130
www.nebrcul.org | 402.333.9331 | 800.950.4455

FIS works quickly to resolve disputes, with the goal to minimize credit union fraud losses. Fraud is sometimes a factor when a charge is disputed. The FIS™ dispute resolution and chargeback team combats existing fraud while leveraging sophisticated technology to detect emerging schemes.  They utilize a predictive analysis that helps credit unions fine-tune thier rule strategies to avoid impacting good customers with honest disputes.

Other ways the Team reduces chargeback liability include:

Streamline dispute resolution and fraud chargeback processing, by eliminating time-consuming, repetitive tasks and reducing operational costs.

Ensure in-depth financial control.

Automate data collection and fraud data transfer to CUNA Mutual.

Prepare customized cardholder communications and closeout packages.


FIS™ is the world’s largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. FIS’ more than 52,000 worldwide employees are passionate about moving clients’ business forward.  FIS serves more than 20,000 clients in over 130 countries with technology that powers billions of transactions annually and moves over $9 trillion around the globe.

FIS has never lost sight that they only succeed, when their clients succeed. This philosophy drives their commitment to operational excellence and innovation.

The company was founded in 1968 over the course time has acquired several other financial technology firms, including Certegy in 2006, eFunds in 2007 and Metavante in 2009, and Sungard in 2015.

The combination of organic and external growth has positioned FIS among the world’s leading technology providers for the financial services industry. Through the visionary leadership of its management and its philosophy of championing its clients’ success each and every day, FIS remains on a short list of providers capable of offering end-to-end solutions to financial institutions.

If you would like to investigate how they may enhance your card portfolio, please contact Dan Collins, Chief Solutions Officer @ dcollins@nebrcul.org