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John M. Floyd, Cooperative Solutions Group strategic partner, complimentary webinar

Wednesday, June 3, 2020 9:30 am, CST

Safeguard Member Relationships, Revenue and Reputation,

As competition from FinTech companies and non-traditional financial service providers continues to grow, we hear a lot about speed, convenience and multi-functional capabilities. But when it comes to meeting consumers’ most pressing financial needs, make sure you’re also tuned in to the latest regulatory and compliance expectations.

Over the past few years, there has been an uptick in activity related to consumer litigation against financial institutions for using unfair and deceptive practices, such as:
–failing to obtain affirmative opt-in consent from account holders before charging overdraft fees on ATM and electronic transactions;
–utilizing misleading advertising practices that don’t disclose fees;
–re-ordering transaction processing that results in maximizing overdraft charges;
–implementing sales incentives that encourage deceptive product marketing practices; and
–failing to clearly disclose information relative to overdraft processing and procedures.

The rules and regulations have changed. Learn how you can safeguard your credit union from compliance and legal scrutiny, while improving your service delivery and generating revenue.

Link  to Registration:


Then select “Register” on the bottom of the page


Presenter Bio:



Cheryl joined JMFA in 2001, rising quickly from consultant to engagement manager to executive vice president of implementation. Today she serves as EVP of Compliance Review for overdraft privilege, ensuring the fulfillment of all regulatory requirements. Her responsibilities also include high-level sales support and administration for financial institutions. Cheryl is also a sought-after authority for compliance issues related to overdraft programs. She continues to be invited to speak at numerous industry events.

Cheryl’s impressive background includes more than 30 years of experience in global information technology and financial operations, as well as consulting, communications, training and project management. The Houston native earned her bachelor’s in English from Carnegie-Mellon University, followed by an MBA from Rice University.