- MemberXP
Where is your credit union on the path to creating a brand-defining member experience that engages members, creating both market-share and wallet-share?
This self-assessment has 15 questions and takes about 5 minutes to complete. At the end you’ll get a set of custom recommendations to help identify opportunities to manage the member experience to create a member experience that drives growth at your credit union.
https://survey.alchemer.com/s3/6979454/2022MXPSelfAssessment
- State of Member Experience in 2023 Recording
Our partner, CUSG, recently hosted a panel discussion webinar about the state of member experience in 2023. The panel included four industry leaders: Christina Mancha, Randolph-Brooks Federal Credit Union; Quana Hoffman, Isabella Community Credit Union; Audrey Davis, Ashland Credit Union; and Megan Tomczak, Elga Credit Union. The panel addressed a wide range of topics, ending the hour with a better view of the key trends impacting the MX landscape in 2023 from a credit union leader’s perspective.
We requested access to the recording for our credit unions that could not attend. If you want to listen to the panel discussing the current state of member experience, you can access the recording here.
Reach out to our partner, CUSG, at info@cusg.com to find out how they can help your credit union with member experience.
3. From Satisfied to Engaged: Achieving High-Performance Teams in Credit Unions
As we continue to navigate the ever-changing landscape of the financial industry, we want to take a moment to address a critical topic that has a direct impact on your credit union’s success: employee engagement.
We understand that credit unions depend heavily on making members happy, but it’s crucial to recognize the importance of our employees’ engagement and satisfaction. We are excited to share with you our latest article, “From Satisfied to Engaged: Achieving High-Performance Teams in Credit Unions,” which delves into the significance of engaged employees in providing excellent service and their impact on the overall success of credit unions.
Engaged employees are the backbone of a successful credit union. They are committed to their roles and passionate about the organization’s goals. This article highlights the effects of disengaged employees on their work environment and how addressing this important issue can save you time, money, and resources.
We encourage you to take a few minutes to read the article, learn about the benefits of employee engagement in your credit union, and discover how you can increase satisfaction and engagement in your workplace today!
For more information on how CUSG can help, contact us today at info@CUSG.com.
