Challenge: Manual document processing<\/strong><\/p>\n The traditional \u201cstare and compare\u201d approach to reviewing funding packages was creating slowdowns, inconsistencies, and unnecessary staffing costs. For a high-performing credit union serving more than 146,000 members, that kind of friction had the potential to limit indirect lending growth.<\/p>\n Solution: Automating for speed and scale<\/strong><\/p>\n The credit union partnered with Origence to implement document processing automation (DPA)\u2014an AI-powered solution designed to significantly reduce the need for manual document review. Instead of flipping through stacks of paper or rekeying data by hand, team members can now rely on automation to:<\/p>\n By streamlining the process, the system not only reduced errors but also gave staff more time to focus on member service and complex exceptions.<\/p>\n \u201cWe\u2019ve created a process where funders no longer need to open and review every single document,\u201d Kosak said. \u201cThe system evaluates document completeness, allowing our staff to focus on higher-value activities.\u201d<\/p>\n![\"\"](\"http:\/\/www.ncultheaffiliate.com\/wp-content\/uploads\/2022\/05\/origence.jpg\")
As member expectations rise and operational costs grow, credit unions across the country are rethinking their approach to efficiency\u2014and Consumers Credit Union<\/a> is showing what\u2019s possible. Based in Kalamazoo, Michigan, the $2.4 billion credit union has long been an established leader in indirect auto lending. Recognizing the need to adapt to growing digital expectations and operational demands while preserving its commitment to quality service, leadership saw an opportunity to modernize.<\/p>\n\n