{"id":5183,"date":"2024-06-21T10:07:45","date_gmt":"2024-06-21T15:07:45","guid":{"rendered":"https:\/\/www.ncultheaffiliate.com\/?p=5183"},"modified":"2024-06-21T10:07:45","modified_gmt":"2024-06-21T15:07:45","slug":"corporate-central-provides-world-class-member-engagement","status":"publish","type":"post","link":"https:\/\/www.ncultheaffiliate.com\/?p=5183","title":{"rendered":"Corporate Central Provides World-Class Member Engagement"},"content":{"rendered":"

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Corporate Central is committed to helping our member credit unions be wildly<\/em> successful. Like many credit unions, we measure member experience with direct surveys. In late 2023, we sent out a membership survey to gain valuable insight into how members view their relationship with Corporate Central. Member surveys are a key method for gathering feedback and understanding what drives member loyalty. The results are measured by a scoring method called Net Promoter Score (NPS).<\/p>\n

Our 2023 NPS was 85.41<\/strong>. This was our highest score to date and far surpasses the industry average of 62.42. Wider NPS standards only classify organizations as excellent once they have earned a score of 50. An NPS of 70 classifies the organization as world-class. We are immensely proud of this score as it demonstrates we are providing the services and products our members value.<\/p>\n

Read some of the comments from our members:<\/p>\n