<\/em>jwoods@dolphindebit.com<\/em><\/a>
SVP, Marketing & Partnerships<\/em>
Dolphin Debit Access<\/em><\/p>\n
It has been said again and again that our job economy remains strong.\u00a0 Companies are reportedly hiring new employees, whether it is to fill a vacancy or expand on operations.\u00a0 However, this is not what I am experiencing as I go about my professional and personal life.<\/p>\n
I repeatedly run into \u201clonger than normal\u201d call wait times when dealing with a customer service issue over the phone.\u00a0 One such situation with a cable company that promised to \u201cwow\u201d me, caused me to spend over 45 minutes on hold on three separate occasions just to speak to a representative.\u00a0 Online help chats are even taking far too long to switch from the AI bot over to a human interaction.\u00a0 And I still see many lobbies and restaurants that have closed their in-store service indefinitely.\u00a0<\/p>\n
It is clear to me that numbers are askew when it comes to \u201cofficial\u201d claims regarding employment figures but what are we as credit unions to do?\u00a0 Where is the slew of quality, dependable people wanting to earn a decent living.\u00a0 How do we adjust our operating procedures to accommodate a smaller staff at our branches and administrative offices?\u00a0<\/p>\n
Human Resources will continue to search for reliable new employees to hire but this takes time.\u00a0 Even the right hire from HR doesn\u2019t always translate into a solid, long-term employee.\u00a0 So, how do we operate short-staffed?<\/p>\n
What if we turn our attention to the operational tasks we burden our staff with that can be better placed in the hands of a trusted partner? Have you considered outsourcing your ATMs (or ITMs)?\u00a0 99% of the industry has outsourced the operation of its core operating system and credit and debit card services.\u00a0 ATMs should be next on your list to outsource for several reasons.<\/p>\n
Your staff time is critical.\u00a0 Enabling your staff to focus on your members is of the utmost importance.\u00a0 Anything operational that pulls your staff away from this focus should be put on the list for outsourcing consideration.\u00a0<\/p>\n
ATMs are a very cost-effective means for members to access their cash & make deposits.\u00a0 However, they can be a drain on your staff\u2019s schedule.\u00a0 Some credit unions have indicated they spend 40+ hours of staff time on just 10-20 ATMs.\u00a0 What would the impact be for your sales and retention efforts if you could redirect 40 hours of existing, quality staff time back to a member focus?<\/p>\n
Another reason to consider ATM outsourcing is the cost associated with hiring employees to manage your ATMs. We like to call it a soft cost, but a mid-level FTE salary and benefits package has a direct impact on the bottom line.\u00a0 Even a reasonable compensation package of $55,000 adds over $4,500 to your monthly ATM bill.\u00a0<\/p>\n
You can eliminate the time spent as well as the costs associated when you outsource your ATM & ITM fleet.\u00a0 Put experts in charge of your program now so you can sell your existing ATM assets to your outsourcing partner and eliminate the hassle right away.\u00a0<\/p>\n
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[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n ","protected":false},"excerpt":{"rendered":"
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