![\"\"](\"http:\/\/www.ncultheaffiliate.com\/wp-content\/uploads\/2021\/03\/dolphin.png\")
<\/a>ok a lot different compared to a year ago.\u00a0 We\u2019ve all experienced disruption before, but nothing like this global pandemic.\u00a0 I think we\u2019re fifty weeks into our two-week mask mandate.\u00a0 As if the dark of winter isn\u2019t enough to slow you down, we\u2019re still wearing masks and trying to translate what\u2019s being said through a plexiglass sneeze barrier.\u00a0<\/p>\nSo, did we take anything good away from last year?\u00a0 We\u2019d probably all scoff at the notion that 2020 had a positive effect on anything or anyone.\u00a0 But, I definitely saw some positives personally and professionally.\u00a0 I saw some negative too, but you don\u2019t really want to read about that do you?\u00a0 Personally, I saw neighbors and friends helping out a little more than usually.\u00a0 We took meals and groceries to friends that were quarantining and then had it reciprocated when our house was hit with it.\u00a0 I saw locals trying to lift up small businesses by ordering carryout every week and shopping local.\u00a0 It showed me that people really are genuinely willing and wanting to help those in need.<\/p>\n
From a professional side, I saw my credit union friends put some wonderful programs together to help their communities.\u00a0 There is nothing better than people helping people when so much is on the line.\u00a0 On the business side, I saw a concerted effort to reduce costs and outsource non-core competencies while trying to keep member access a priority.<\/p>\n
Many of us had to shut down branches or limit branch hours. Some reduced the number of working staff at branches and sent non-member facing staff home to work remotely.\u00a0 Working short-staffed really helped us recognize that outsourcing certain aspects of operation and technology would be very beneficial long-term.\u00a0<\/p>\n
Just like mobile and online banking, ATMs are a critical lifeline for cardholder access.\u00a0 And they\u2019re even more important when we are shrinking branch hours or restricting access.\u00a0 ATMs have grown in complexity as well as costs over the last decade.\u00a0 Technology advancements in automated deposit and video teller services have significantly increased ATM expense.\u00a0 Outsourcing ATM operations can kill two birds with one stone: Outsource a non-core competency and continue to reduce operational costs.\u00a0<\/p>\n
If your credit union is managing your ATMs in-house, you\u2019re contracting with four to six different vendors along with involving multiple internal departments to keep the ATMs in working order.\u00a0 And it is not the core competency of anyone in the credit union to keep the ATMs operational.\u00a0 Do you outsource your coffee service at your office?\u00a0 Chances are you do. And it\u2019s much easier to make a cup of coffee than to operate an ATM.\u00a0\u00a0 Reducing costs and creating operational efficiency will keep credit unions nimble, faster to adapt and able to react in times of crises.\u00a0 If we learned anything from this past year, adapting and reacting can set us apart.\u00a0 To find out how ATM outsourcing can help your credit union, contact Joe Woods, CUDE @ jwoods@dolphindebit.com<\/a><\/p>\n <\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n ","protected":false},"excerpt":{"rendered":" [et_pb_section fb_built=”1″ _builder_version=”4.7.0″ _module_preset=”default”][et_pb_row _builder_version=”4.7.0″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.7.0″ _module_preset=”default”][et_pb_text _builder_version=”4.7.0″ _module_preset=”default” custom_margin=”-65px|||||”] Things look a lot different compared to a year ago.\u00a0 We\u2019ve all experienced disruption before, but nothing like this global pandemic.\u00a0 I think we\u2019re fifty weeks into our two-week mask mandate.\u00a0 As if the dark of winter isn\u2019t enough to slow you down, […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.ncultheaffiliate.com\/index.php?rest_route=\/wp\/v2\/posts\/3313"}],"collection":[{"href":"https:\/\/www.ncultheaffiliate.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ncultheaffiliate.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ncultheaffiliate.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ncultheaffiliate.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3313"}],"version-history":[{"count":0,"href":"https:\/\/www.ncultheaffiliate.com\/index.php?rest_route=\/wp\/v2\/posts\/3313\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ncultheaffiliate.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3313"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ncultheaffiliate.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3313"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ncultheaffiliate.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3313"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}