We understand what your credit union pain points are. Credit unions, big and small, are constantly trying to find the perfect balance between increasing revenue, bringing in new membership, and making current members happy.
Sometimes it can seem impossible to devote proper time to all of these goals. There is only so much staff to do so much in one business day. Often times the routine tasks can muddle the long-term goals. How can your staff focus on loan growth and new member opportunities when your current members need them for account questions and servicing?
For you to achieve your credit union’s goals and strike that perfect balance, you would need:
1. Staff dedicated to routine member questions and account maintenance
2. Staff dedicated to revenue-generating products and services, like loans
3. Be accessible 24/7 to help members when they have a question, concern, or are interested in a new product
How in the world could you do all these things at once, while getting any sleep at night?
You could with CO-OP Member Center.
CO-OP Member Center offers two great products that benefit your credit union on multiple levels.
CO-OP Member Services can relieve your employees of answering routine phones and instead allow them to focus on profitable tasks. This product offers after-hours and as-needed call center duties, account inquiries, routine transactions and other member interactions – all of which can be specified by your credit union.
Loan Link allows members to apply for loans, often with instant decisioning, during nights and weekends, allowing your credit union to make money while you sleep. Loan Link offers loan applications online or by phone 24/7, using industry-trusted and customizable loan software.
CO-OP Member Center adds immense convenience for members, too, which is a big draw for potential members as well as current members. Many of us have had that experience – lost debit card, strange transaction on statement – and the panic that ensues when it’s discovered on a Saturday night. With Member Center, members have peace of mind knowing they can reach a live person at night or on weekends.
CO-OP Member Center can strike that balance you’ve been striving for, with added employee efficiency, loan revenue generation, and member convenience.